Terms and Conditions for Emirate Desert
Welcome to Emirate Desert , your premier destination for an unforgettable desert adventure in Dubai. By booking a tour with us, you agree to the following terms and conditions. Please read them carefully before proceeding with your reservation.
1. Booking Confirmation
- All bookings are subject to availability and must be confirmed via our official channels.
- A confirmation email will be sent to you upon successful processing of your booking.
- Full payment is required at the time of booking to secure your reservation.
2. Cancellation Policy
We understand that plans may change, and we strive to accommodate our guests as best as possible. However, cancellations are subject to the following policy:
- Cancellations Made at Least 7 Days Before the Tour Date/Time :
– No cancellation charge. You will receive a full refund . - Cancellations Made Within 7 Days of the Tour Date/Time :
– 100% cancellation charge and no refund . - Rescheduling Requests :
Rescheduling is permitted only if requested at least 7 days prior to the tour date .
Rescheduling is subject to availability and may incur additional fees. - No-Shows :
Failure to show up for your scheduled tour or canceling on the day of the tour will result in a 100% charge , and no refunds will be issued.
3. Age Restrictions & Requirements
- Children are welcome to participate in most activities but must be accompanied by an adult or under supervision at all times.
- The minimum age for participation in certain activities (e.g., dune bashing, quad biking) is 5 years old . Activities involving higher risk may have stricter age restrictions, which will be clearly outlined in the tour details.
- Discounts for children aged 0–5 Years may apply, depending on the tour package. Please check individual tour descriptions for pricing.
4. Health & Safety
- Safety First : Our team prioritizes your safety during all activities. However, some activities (e.g., dune bashing, quad biking) carry inherent risks. Participants must follow all safety instructions provided by our guides.
- Pregnant women, and individuals with back/neck injuries, heart conditions, or other medical issues should consult their physician before participating in physically demanding activities.
- Guests are responsible for ensuring they are fit to participate in the chosen activities.
5. Liability Waiver
- By participating in any of our tours, you acknowledge and accept the inherent risks associated with desert safaris and related activities.
Emirate Desert shall not be held liable for any injuries, losses, or damages incurred during the tour unless caused by gross negligence on our part.
We strongly recommend that guests purchase travel insurance to cover unforeseen circumstances, including medical emergencies, trip cancellations, or interruptions. - The company is not responsible and does not provide any insurance, especially during quadbike/buggy drive, for any accident caused by the customer in any circumstances.
6. Weather Conditions
- Desert safaris operate in outdoor environments, which are subject to weather conditions. In the event of extreme weather (e.g., heavy rain, sandstorms), we reserve the right to reschedule tours without prior notice.
- If a tour is canceled due to weather conditions, guests will receive the option to reschedule.
7. Meals & Dietary Restrictions
- Most tours include meals (e.g., BBQ dinner). Please inform us of any dietary restrictions or allergies at the time of booking so we can accommodate your needs. While we make every effort to cater to special dietary requirements, we cannot guarantee allergen-free meals.
8. Transportation
- Pick-up and drop-off services are included in most packages. Exact pick-up times will be communicated via email or SMS/WhatsAPP after booking.
- Guests must be ready at the designated pick-up point at least 10 minutes before the scheduled time . Late arrivals may result in missed tours, and no refunds will be issued.
9. Photography & Media
- Photos and videos taken during the tour may be used by Emirate Desert for promotional purposes. By participating in the tour, you consent to the use of such media unless otherwise stated in writing.
10. Payment Terms
- Payments can be made via credit/debit card, bank transfer, or cash (if applicable).
- Prices listed on our website are in UAE Dirhams (AED) and include all applicable taxes.
- Discounts and special offers cannot be combined unless explicitly stated.
11. Changes to Terms & Conditions
Emirate Desert reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
12. Contact Us
For questions, concerns, or assistance, please contact us:
Phone : +971 505974035
Email : in**@***********rt.com